Withdrawal & Refund Policy
We understand that situations can change. However, because class sizes are limited and materials are prepared in advance, tuition payments and deposits are subject to the following refund policy.
This policy applies to all CNA, HHA, and CPR courses offered by Enchanted Hearts Training Institute.
Before Class Starts
- A $200 deposit is required to reserve a seat in the class. This deposit is non-refundable and non-transferable under any circumstances.
- The remaining tuition balance must be paid in full before the first day of class.
- Students who withdraw before the first day of class may receive a refund only for tuition paid beyond the deposit, minus a $150 administrative fee.
- If a student is not accepted into the program, all tuition and fees will be refunded in full.
After Class Has Begun
- Once class begins, all tuition is non-refundable.
- Students who fail to complete payment before class starts will not be allowed to attend and will not receive a certificate.
- CPR classes: Because this is a short, one-day course, no refunds or transfers will be issued once registration is confirmed. Students who provide at least 48 hours’ notice may reschedule once to a future session.
Special Circumstances
In cases of a documented emergency (such as hospitalization or death of an immediate family member), students may request to transfer to a future class for a $150 transfer fee.
Approval requires written documentation and is at the discretion of the Training Institute.
Refund Processing
- Refunds (when applicable) will be processed within 30 days of submitting a completed withdrawal form.
- Refunds are issued via check or original payment method.
- The official withdrawal date is the date the Training Institute receives the withdrawal form.